| Develop and Manage Business Capabilities |
|
| Manage environmental health and safety EHS |
|
| Monitor and manage functional EHS management program |
|
| Monitor and manage functional EHS management program - Context |
|
| Determine environmental health and safety impacts |
|
| Determine environmental health and safety impacts - Context |
|
| Develop and execute functional EHS program |
|
| Develop and execute functional EHS program - Context |
|
| Train and educate functional employees |
|
| Train and educate functional employees - Context |
|
| Manage environmental health and safety EHS - Processes |
|
| Manage portfolio program and project |
|
| Manage projects |
|
| Manage projects - Context |
|
| Manage programs |
|
| Manage programs - Context |
|
| Manage portfolio |
|
| Manage portfolio - Context |
|
| Manage portfolio program and project - Processes |
|
| Manage business processes |
|
| Establish and maintain process management governance |
|
| Establish and maintain process management governance - Context |
|
| Improve processes |
|
| Improve processes - Context |
|
| Define and manage process frameworks |
|
| Define and manage process frameworks - Context |
|
| Define processes |
|
| Define processes - Context |
|
| Manage process performance |
|
| Manage process performance - Context |
|
| Manage business processes - Processes |
|
| Manage enterprise quality |
|
| Establish quality requirements |
|
| Establish quality requirements - Context |
|
| Implement and maintain the enterprise quality management system EQMS |
|
| Implement and maintain the enterprise quality management system EQMS - Context |
|
| Evaluate performance to requirements |
|
| Evaluate performance to requirements - Context |
|
| Manage non conformance |
|
| Manage non conformance - Context |
|
| Manage enterprise quality - Processes |
|
| Manage change |
|
| Sustain improvement |
|
| Sustain improvement - Context |
|
| Plan for change |
|
| Plan for change - Context |
|
| Design the change |
|
| Design the change - Context |
|
| Implement change |
|
| Implement change - Context |
|
| Manage change - Processes |
|
| Measure and benchmark |
|
| Evaluate process performance |
|
| Evaluate process performance - Context |
|
| Create and manage organizational performance strategy |
|
| Create and manage organizational performance strategy - Context |
|
| Benchmark performance |
|
| Benchmark performance - Context |
|
| Measure and benchmark - Processes |
|
| Develop and manage enterprise wide knowledge management KM capability |
|
| Assess KM capabilities |
|
| Assess KM capabilities - Context |
|
| Develop KM strategy |
|
| Develop KM strategy - Context |
|
| Develop and manage enterprise wide knowledge management KM capability - Processes |
|
| System Overview |
|
| Develop and Manage Business Capabilities - Capabilities |
|
| Develop and Manage Human Capital |
|
| Develop and counsel employees |
|
| Develop and train employees |
|
| Develop and train employees - Context |
|
| Manage employee performance |
|
| Manage employee performance - Context |
|
| Develop and counsel employees - Processes |
|
| Develop and Manage Human Capital - Processes |
|
| Manage Financial Resources |
|
| Perform planning and management accounting |
|
| Evaluate and manage financial performance |
|
| Evaluate and manage financial performance - Context |
|
| Perform planning and management accounting - Processes |
|
| Manage Financial Resources - Processes |
|
| Deliver Physical Products |
|
| Produce Manufacture Deliver product |
|
| Maintain production records and manage lot traceability |
|
| Maintain production records and manage lot traceability - Context |
|
| Perform quality testing |
|
| Perform quality testing - Context |
|
| Produce Manufacture Deliver product - Processes |
|
| Deliver Physical Products - Processes |
|
| Develop and Manage Products and Services |
|
| Govern and manage product service development program |
|
| Manage product and service portfolio |
|
| Manage product and service portfolio - Context |
|
| Govern and manage product service development program - Processes |
|
| Develop and Manage Products and Services - Processes |
|
| Manage Customer Service |
|
| Evaluate customer service operations and customer satisfaction |
|
| Measure customer satisfaction with customer problems requests and inquiries handling |
|
| Measure customer satisfaction with customer problems requests and inquiries handling - Context |
|
| Evaluate customer service operations and customer satisfaction - Processes |
|
| Manage Customer Service - Processes |
|
| Develop Vision and Strategy |
|
| Execute and measure strategic initiatives |
|
| Evaluate strategic initiatives |
|
| Evaluate strategic initiatives - Context |
|
| Establish high level measures |
|
| Establish high level measures - Context |
|
| Develop strategic initiatives |
|
| Develop strategic initiatives - Context |
|
| Execute and measure strategic initiatives - Processes |
|
| Develop business strategy |
|
| Formulate business unit strategies |
|
| Formulate business unit strategies - Context |
|
| Develop business strategy - Processes |
|
| Develop Vision and Strategy - Processes |
|
| Manage Information Technology |
|
| Develop and maintain information technology solutions |
|
| Create IT services and solutions |
|
| Create IT services and solutions - Context |
|
| Develop and maintain information technology solutions - Processes |
|
| Manage Information Technology - Processes |
|
